HOUSEKEEPING
Two extra towels
Please deliver 2 bath towels to Room 208.
Room 208 · MayaNormal
From a WhatsApp conversation
Great stays.
Start with
Stello.
Your hotel's digital concierge. Welcoming guests, handling requests, and making more of every stay. All on WhatsApp.
No new app. No extra steps. Just a conversation.
A little more personal.A lot more effortless.
Your hotel Always here for you
Happier guestsLess busyworkMore possibilities
01 / THE GUEST EXPERIENCE
Hospitality, at the
speed of a message.
From the first hello to the final goodbye, Stello is right there. Helpful, personal, and already on the app your guests use.
Make every guest
feel like your guest.
A welcome that knows their stay. Answers that know your hotel. Service that feels personal, in their language.
- Hotel-aware conversations
- Multilingual replies & voice notes
- Your team, always in control
9:41▮▮▮ ▰
HotelYour digital concierge
TODAY
+Message
BEHIND THE CONVERSATION
ROOM 208In-house
A guest journey begins
A personal welcome, connected to the stay.
Thoughtful service, less effortThe conversation feels effortless.
The hotel stays in the loop.
A warm welcomeIllustrative conversations & workflows
02 / A CALMER DAY FOR YOUR TEAM
Less chasing.
More taking care.
“Could you send some towels?” becomes a clear housekeeping request. Your team tracks it, takes care of it, and keeps the guest updated.
stello.A little clarity goes a long way.
Guest requests, organized for the people who make them happen.
New01
Ongoing01
RESTAURANT
A table for two
Reserve dinner at Mediterraneo at 20:00 for Room 416.
Room 416 · AlexNormal
From a Stello recommendation
Done01
CONCIERGE
Airport transfer arranged
Private transfer from the hotel entrance at 07:30.
Room 312 · Sam Completed
Guest update queued
Clear ownership Full conversation context Human takeover, anytime
A THOUGHTFUL SUGGESTIONA little relaxation?
A spa treatment could be the perfect finish to your afternoon.
03 / MAKE MORE OF EVERY STAY
The right offer.
The right moment.
A better stay.
A sunset dinner. A well-earned massage. A little longer before checkout. Stello recommends your hotel's experiences when they make sense for the guest.
01
Personal, never pushy.
Suggestions shaped by the guest's stay and interests.
02
From interest to action.
A guest's “yes” becomes a request your team can fulfill.
03
More than a room.
Help guests discover more of what makes your hotel special.
04 / YOUR HOTEL. YOUR STELLO.
Fits your hotel.
Feels like you.
You bring the hospitality. Stello connects the dots between your guests, your services, and your team.
01
Connect your stays.
Bring guest and stay details together. Connect your PMS workflow or let your team manage check-ins.
GUESTSTAYSTELLO
02
Make it your own.
Your hotel knowledge, services, tone, and instructions. Test the experience before publishing changes.
Your personalityYour servicesYour rules
03
Let hospitality happen.
Guests chat. Stello responds. Your team follows requests and steps into any conversation when needed.
Ready for the next hello.
05 / A MODEL THAT MAKES SENSE
Only pay for
days that connect.
One daily charge when a message is sent or received. More conversations in the same day? The same daily charge.
Let's find your fitONE STAY. THREE DAYS.AN EXAMPLE
01 One daily charge
A hello. A dinner request.
Messages sent or received
02No charge
A quiet day by the pool.
No messages
03 One daily charge
A thoughtful spa suggestion.
Outbound-only engagement counts, too
A simple model, aligned with real guest engagement.
Do guests need to download an app?
No. Guests talk to your hotel's concierge directly on WhatsApp. There is no new app to install or account to create.
What can Stello help guests with?
Welcomes, hotel questions, housekeeping and maintenance requests, dining and spa reservations, local stay-relevant recommendations, and checkout assistance. Stello works from your hotel's knowledge and services.
Can our team take over a conversation?
Yes. Your team can pause an individual conversation and respond themselves, or pause all active conversations for the hotel. Requests and conversation history stay visible in your operations console.
Does Stello support languages and voice notes?
Stello replies in the guest's language and supports incoming WhatsApp voice notes through transcription. Language and voice-note setup can be reviewed for your hotel's needs during a demo.
How does Stello connect to our PMS?
Stello can sync guest and stay information through a PMS reservation integration. We'll review your hotel's system and integration requirements together. Your team can also manage check-ins from the operations console.
How does pricing work?
Stello uses Cost Per Journey per Day: one daily charge per guest journey when a message is sent or received, including before arrival. Multiple messages on that day do not add more daily charges. A day with no messages is not charged.
THE NEXT CHAPTER OF YOUR GUEST EXPERIENCE
A better stay starts
with a conversation.
Let's make your hotel's next hello
the start of something great.